Frequently Asked Questions

Do you have questions about buying or selling on CardSwap? Find your answers here.

1. Buy It

Always Free Shipping!

No hidden fees!

Pay securely through INTERAC, PayPal or credit card.

2. It Arrives

Your gift card will arrive in the mail, usually within a week

3. Enjoy

Earn SwapPoints on each transaction, redeemable for gift cards or cash back savings.

Buying Gift Cards

It's easy to be a savvy shopper with CardSwap. Earn SwapPoints on gift card purchased and redeem for gift cards. Browse more than 450 retailers, including Esso, HBC, Winners, Canadian Tire and more. New gift cards are added daily.

  • Click "Buy" at the top of the page
  • Select the merchant you want to purchase
  • Review and accept your SwapPoints offer to add it your shopping cart
  • Upon checkout, select one of our payment options (Interac Online, Credit Card, or PayPal)
  • Gift cards will be mailed to you with no shipping fees

SwapPoints Rewards

Get gift cards by collecting SwapPoints every time you buy gift cards on CardSwap. Once you've earned a minimum of 1,000 points simply click on the "Redeem" tab and choose your gift card. SwapPoints earned vary on each transaction depending the balance and merchant.

Shipping Information

Shipping is FREE! Gift card orders are processed and mailed out via Canada Post regular mail within 2 business days. Most gift cards are received within a week of placing your order.

Certain gift cards offered on CardSwap are electronic gift cards and will be marked as such. Orders for electronic gift cards will be processed and emailed within 2 business days.

Payment Options

CardSwap offers three different payment options:

INTERAC online — You will be redirected to your bank's online banking page. From there the process is similar to making an online bill payment. INTERAC online banking payments are processed solely by your financial institution, using their own enhanced security and encryption methods to protect your financial and personal information.

Credit card — Credit card payments are processed by one of Canada's largest payment processors through their secure and encrypted platform. Your billing address for your credit card and shipping address must match for the transaction to be processed successfully.

PayPal — You can use your verified PayPal account for your purchases on CardSwap. Payment using PayPal provides all the enhanced security and protection offered by PayPal – the world's largest e-commerce payment platform. Your gift cards can only be shipped to your verified Paypal address on file.

About CardSwap Certified Gift Cards

As Canada's #1 gift card exchange, CardSwap buys your gift cards and then resells those gift cards to others.

Occasionally gift cards with unusual denominations and various designs are sold to CardSwap. There is no need to worry, CardSwap verifies the amount available on gift cards with the issuing merchant and guarantees that all gift cards purchased will be delivered with the indicated amount available for spending. If you intend to give this gift card as a present and absolutely require a gift card in brand new condition, we recommend you make your purchase directly from the store.

My Wishlist Alerts

Use the wishlist to create a personalized list of your favourite merchants. You are given 5 priority selections that will give you front of the line access when gift cards become available. Due to high demand for our gift cards we will email a limited number of wishlist alerts when the gift card comes available. You may not receive an email every time a card comes up but keep checking the site so you can scoop up the deals.

ecodes

Why wait for your gift card to arrive in the mail? ecodes are electronic gift cards that are emailed directly to you. Most ecodes can be redeemed both in-store and online but each merchant is different. Orders for ecodes will be processed and emailed within 2 business days. Ecodes are only available for certain merchants and will be marked accordingly.

Returns

To enable CardSwap to offer terrific incentives on gift card purchases and free shipping, we are unable to process refunds or exchanges on gift card orders. However, for most merchants, you do have the option to sell the gift card back to CardSwap at current rates.

1. Receive Offer

Enter the details of your gift card to receive an instant cash offer.

2. Mail It

Mail us your gift cards with our FREE prepaid shipping label. Receive an email confirmation upon receipt of your gift card.

3. Get Paid

CardSwap will mail you a cheque or credit your account SwapPoints within two business days of receiving and validating your gift cards. SwapPoints can be redeemed for gift cards or cash back via PayPal.

Why sell your gift cards to CardSwap?

CardSwap helps you unlock value trapped in unredeemed gift cards (or even credits received for returned merchandise).

It's great to receive a gift card to go shopping with! However, sometimes you do not need anything from that store, or maybe you would just prefer cash. This is where CardSwap helps!

As Canada's largest online gift card marketplace, we offer you:

  1. The simplest and most convenient method to convert your gift cards into cash.
  2. The highest value for your gift cards - because we have the largest number of consumers who are looking to purchase that gift card.
  3. The fastest payment - including an instant payment option.

CardSwap's innovative service has helped thousands of Canadians unlock millions of dollars trapped in their gift cards. Visit our Facebook page to meet some of these individuals:

CardSwap has also received strong acclaim by Canadian media channels including features in:

Gift Cards on CBC Gift Cards on CityTV Gift Cards on CTV Gift Cards in Financial Post Gift Cards on Global Gift Cards in Toronto Star Gift Cards in Globe and Mail Gift Cards in CP24

How much cash will I receive for my gift card?

Because CardSwap is Canada's leading online gift card marketplace, we have the largest base of consumers interested in purchasing your gift card, and are therefor able to offer you the highest price.

Receive Offer for my Gift Card Now

Why does CardSwap request credit card information when selling a card?

To protect the CardSwap Community against fraudulent activity, we verify the identity of all gift card sellers with a valid credit card. All payments will be mailed to the credit card billing address.

Credit cards will not be charged unless the seller is found to have obtained the gift cards through illegal or fraudulent means or the gift card is used after it has been sold to CardSwap.

How do I receive payment for my gift cards?

CardSwap offers you multiple options to receive payment for your gift cards.


Payment Type Form Timeline**
Cheque A cheque for the offer amount will be mailed to the address on file.

Standard: Typically within 10-15 days due to mailing time.

CardSwap will mail the cheque to the address on file within (2) business days from when we receive your gift cards.

SwapPoints*

SwapPoints will be added to your CardSwap account.

SwapPoint can be redeemed for gift cards or cash back through PayPal.

Faster: Typically within 7-10 days due to mailing time.

CardSwap will credit your account with SwapPoints within (2) business days from when we receive your gift cards.

Instant Payment into your PayPal account* Offer amount will be directly deposited into your PayPal account.

Fastest (In fact Instant): Offer amount will instantly be added to your verified PayPal account.

You must send in your gift cards within 2 business days of the initial offer. If your cards are not received within 21 days or the validated value is different than the declared value, funds will be returned to CardSwap through a charge to your PayPal account.

Note. A hold for the payment amount + security deposit may be placed on your PayPal account till the gift cards are received and validated by CardSwap.


* Option may not be available for selected gift cards or transactions.

** Standard timelines for most orders. For certain high value transactions, payment times may be extended and the seller will be notified accordingly.

How do I mail my gift cards to CardSwap?

If the total value of your gift card(s) is less than $250
Simply mail in your gift cards using CardSwap's free prepaid shipping label provided with your transaction confirmation.

If the total value of your gift card(s) exceeds $250
CardSwap encourages you to mail in your gift cards using registered mail with signature tracking. CardSwap will reimburse you up to $10 for such a cost - simply include the receipt in the envelope.


IMPORTANT TIPS PRIOR TO MAILING

  1. When sending in your gift cards, CardSwap recommends you to wrap your gift cards with paper, cardboard or bubble wrap before placing it in an envelope.
  2. CardSwap is only able to assume responsibility for a gift card once it has been received by our processing center. It is your responsibility to ensure successful delivery of the gift card to CardSwap at the address provided.
  3. Always accurately enter the gift card UPC number as requested during the transaction process. In the unlikely event that your gift card gets lost in transit, such information may help you obtain a replacement gift card.

Can I put multiple gift cards in one package?

Yes. When using Canada's post regular mail you can include up to four regular size gift cards using a single stamp (or CardSwap's prepaid shipping label). If sending in more than four gift cards, please make sure to add an extra stamp to the envelope to avoid having the envelope returned.

Remember, if the value of the gift card(s) exceeds $250, CardSwap encourages you to use registered mail with signature tracking. CardSwap will reimburse you up to $10 for such cost - simply include the receipt in the envelope.

How do I know my gift card will be accepted?

CardSwap accepts gift cards from over 450 retailers. We also accept store credits for returned merchandise (must be accompanied by the receipt of purchase).

Gift cards sold to CardSwap must:

  • Be an approved retailer as listed on the website
  • Have a balance of $25 or higher (gift cards valued at $25 are accepted)
  • Not have any fees, expiration dates, or other restrictions
  • Not be a rewards card or tied to a specific user
  • Not be damaged or unsellable (i.e. Unreadable UPC or Pin)
  • Not be a paper certificate
  • Be redeemable in Canada

Unaccepted gift cards will be returned to the seller via Canada post regular mail at the sellers risk or the seller has the option of sending a courier to pick up their gift card.

How will I know when CardSwap receives my gift card?

CardSwap receives, validates and processes payment for gift cards within two (2) business days. Once your cards have been validated at our processing centre you will receive an e-mail notification stating that your cheque is in the mail or SwapPoints have been added to your account.

Can I drop my gift cards directly to CardSwap?

No. All gift cards are processed at an off-site processing centre. For security reasons, our corporate office(s) locations are unable to accept any gift cards dropped at the office.

What if I have high value gift cards?

Whenever you wish to convert a gift card into cash, you should always start the process on the CardSwap "Sell" page. In most cases, you will receive an instant quote for your gift card.

For certain higher value gift cards, you may be prompted to submit an inquiry for a 'custom quote'. Please follow this process through to the end in order to receive a call from a CardSwap representative within two (2) business days with a custom quote.

Alternatively, for high value cards where no instant offer was provided, you can email us directly at quote@cardswap.ca with the following information:

  • Name of store where the gift card can be redeemed
  • Gift card balance
  • Your contact phone number and the best time to reach you at

Remember: If mailing in gift cards with a face value above $250, CardSwap recommends that you mail in your gift cards using registered mail with signature tracking. CardSwap will reimburse you up to $10 for such cost - simply include the receipt in the envelope.

What if I decide not to sell my gift card after I have received my quote?

If you decide not to sell your gift card, the quote is automatically canceled from our system after 30 days.

Can I purchase SwapPoints?

No. SwapPoints are exclusively issued as a reward to CardSwap members for qualifying transactions such as either purchasing a gift card or selling a gift card.

Receive Offer for my Gift Card Now

1. Redeem Points

Select a gift card from your favourite merchant.

2. It Arrives

Your gift card will arrive in the mail, usually within a week. Always free shipping!

3. Enjoy

Go shopping with your gift card!

What are SwapPoints?

SwapPoints are a part of a reward system created by CardSwap to allow you to earn, collect, then redeem SwapPoints for gift cards to your favourite merchants or cash back via PayPal.

Once you've earned a minimum of 1,000 points simply click on the "Redeem" tab and choose your reward.

Who can use SwapPoints?

If you have an account with CardSwap, you are automatically registered to use SwapPoints!

How do I earn SwapPoints?

Everytime you make a transaction, whether buying or selling, you will be presented with the option to earn SwapPoints. Choosing SwapPoints will allow you to redeem for gift cards to the merchant of your choice. Be on the lookout for surprise opportunities to earn even more SwapPoints!

How many SwapPoints do I need?

You need a minimum of 1,000 points to redeem a $10 gift card. Alternatively, you can save up 2,500 points to redeem a gift card worth $25!

How do I redeem my SwapPoints?

Have enough SwapPoints for a gift card? Time to cash out!

  • Click "Redeem" at the top of the page.
  • Select the gift card you would like to purchase in your desired denomination.
  • Click "Redeem for 1,000/2,500 SwapPoints"
  • Confirm your Redemption and check for a confirmation email.

SwapPoints have no cash value, and are not exchangeable for cash.

Can I buy SwapPoints?

No, you cannot buy SwapPoints. To earn SwapPoints you must either buy or sell gift cards on CardSwap.ca. However, be on the lookout for surprise opportunities to earn bonus SwapPoints!

Can I transfer SwapPoints?

SwapPoints are non-transferable. Any attempt to transfer SwapPoints, may result in automatic termination the offending account.

Do SwapPoints expire?

No, SwapPoints will not expire. However, if your account doesn’t earn SwapPoints for 12 consecutive months, the account may be deemed to be inactive and you may lose all your accumulated SwapPoints.

Why SwapPoints?

The SwapPoints feature allows you the opportunity to get the most out of CardSwap by collecting SwapPoints. Redeeming SwapPoints for gift cards also gives you access to a wider selection of merchant gift cards.

1. Add It

Add all your favourite merchants to your wishlist. Make sure the best ones get priority status!

2. It Arrives

Your notification email arrives, your favourite merchant's card is in stock!

3. Buy

Click on the link in the email to jump directly to the merchant page to buy your card.

What is my wishlist?

Your wishlist is your personal list of your favourite merchants. You can choose to add a merchant to your wishlist through the "Buy" page by clicking on the blue "Add to Wishlist" Box next to each merchant. Or, you can have the wishlist genie help you create a wishlist. Don't forget to choose your priority merchants when you're done!

Why should I use the wishlist?

Your wishlist will allow you to get emailed when a gift card of your choice becomes available - much less work than constantly watching the merchant page yourself.

What is a priority wishlist?

Simply put, your priority wishlist allows you to buy your favourite cards before anyone else.

Since popular merchants sell out within minutes, get yourself to the front of the line by selecting up to 5 priority merchants. This gets you on the priority mailing list and gives you the head start for your merchant's card. So, head on over to your wishlist to pick your priority merchants now!

Why don't I get emails for merchants on my wishlist?

This probably means you have good taste since other users likely have the same merchants on their wishlists. For our popular merchants, we send emails in batches, with all users in a queue until the next card comes in. This gives everyone a fair chance at the card, and reduces the likelihood that you will click on the notification email only to find that the card has already been snatched up. To jump the queue, add your absolute favourite merchants to your priority list.

My Gift Cards

You can check the status of the gift cards you have bought and sold on CardSwap through the My Account link available on the top right of every page.

You can check the balance of your gift cards at any time by visiting the CardSwap Balance Check page to find information to verify the balance left on your gift card. You can also consult the back of your gift card for ways to check your balance. This can usually be done online, through a 1-800 number, or in-store.

My Wishlist

You can update and change your wishlist settings from within your account profile.

Use the wishlist to create a personalized list of your favourite merchants. You are given 5 priority selections that will give you front of the line access when gift cards become available. Due to high demand for our gift cards we will email a limited number of wishlist alerts when the gift card comes available. You may not receive an email every time a card comes up but keep checking the site so you can scoop up the deals.

My Password

On the login screen, click "Forgot Password" and provide your registration email address. You will then receive an email containing a link to reset your password.

Profile Update

You can update your address, phone number and newsletter permissions in My Profile.